1. Prices quoted on lists are subject to change without notice.
  2. Shade variations are inherent to all clay and glass products. Please examine all tiles upon receipt as no responsibility can be accepted after the tiles have been laid.
  3. Tiles cannot be guaranteed against crazing.
  4. Claims for incorrect supply, short supply or damaged products must be reported within 2 days of receipt of tiles.
  5. No guarantees are given by Pacific Greenwood (Aust.) Pty Ltd, other than those extended by the manufacturer.
  6. Pacific Greenwood (Aust.) Pty Ltd makes no warranty as to the suitability of tiles for any particular use unless such warranty is specifically stated in writing.
  7. Natural products are expected to have reasonable variations in colour and veining and the Company shall not be liable for any such variations as may occur in materials supplied.
  8. Pacific Greenwood (Aust) Pty Ltd recommends that only epoxy grout be used in the grouting of a wall or floor tiles, as cement-based grouting can cause burning of natural products.
  9. Pacific Greenwood (Aust.) Pty Ltd reserves the right to cancel orders at its discretion if the goods are not taken within 14 days from the date of invoice.
  10. Any deposit paid by the purchaser is non-refundable except with the agreement of Pacific Greenwood (Aust.) Pty Ltd in its absolute discretion.
  11. Pacific Greenwood (Aust.) Pty Ltd will endeavour to meet arrival and availability dates, but will not be responsible for any delay due to causes beyond its control.
  12. Pacific Greenwood (Aust) Pty Ltd has the right to cancel any order which it cannot fulfil for any reason out of its control.
  13. Pacific Greenwood (Aust.) Pty Ltd reserves the right to refuse cancellation of any order if the goods are already en-route from the manufacturer, or have already been ordered from the supplier or are already held by Pacific Greenwood (Aust.) Pty Ltd.
  14. Goods shall remain the property of Pacific Greenwood (Aust.) Pty Ltd until the purchaser pays the full invoice amount.
  15. The delivery docket signed by the purchaser, purchaser's employee, agent or courier hired by the purchaser, will be deemed as an irrevocable receipt of the goods.
  16. The act of laying the product supplied shall be taken to be acceptance of the said product in respect of decor, colour, shade, quality, type and size. Once the material supplied has been laid Pacific Greenwood (Aust.) Pty Ltd shall not have any liability in respect of such material.
  17. Credit and returns:
    • Returns will only be accepted if requested within 7 days of the invoice date.
    • Returns will only be accepted if tiles are undamaged, cartons are in good condition and must be of current stock and shade.
    • All returns will be credited at the purchase price less than 20% to cover handling costs.
    • All return freight costs are the purchaser's responsibility.
    • Pacific Greenwood (Aust.) Pty Ltd will not accept returns of quantities less than 3m²
    • No returns will be accepted if goods are specially ordered by Pacific Greenwood (Aust.) Pty Ltd to fulfil your project, or if purchased at special prices or as second quality sales.